Addition to terms as stated below:
All payments are now smoothly processed through Stripe.
Meaning international banktransfers no longer apply and you can pay with credit cards.
Dutch clients can also pay with iDeal.
Remember to fill in all business data for correct business billing (if your purchase is not a personal expense).
~Suzanne Beenackers
July 12th 2024
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The local in-person offer Walk of FAME, comes with a few small built-in terms and conditions. Because of the public nature of this walk, it does not fall under the umbrella of the terms and conditions below, which are for online work.
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Here’s the terms and conditions
last changed at 3 December 2023
1. Pay in advance
You pay up front for either for a one-off session or for a period of time, for example a month of mentoring.
2. We specify the frequency and/or dates and times we see each other in our agreement and put a price tag on any required flexibility.
Being on stand-by for you and your team and having the madness of tour life coming into my apartment, requires me to clear my schedule.
Whereas having two calls in my agenda for when you come off stage, only requires an extra thermos of coffee to stay awake.
3. Full refund until three hours before start
You can email me for a reschedule or a full refund, until three hours before the starting time of either our session, or the starting time of our program.
There are non-refundable deposits if:
– we had an In-person appointment in Nijmegen.
The non-refundable part covers the costs of renting the location, and will be communicated to you before you pay.
And there will be a non-refundable “deposit”
-if I have accepted the costs for international money transfer + the costs to wire the money back to you. These amounts fluctuate, and cannot be communicated in advance.
With regard to the refund in general, no questions are asked.
You trusted me enough to pay upfront and I trust you know what’s best for you.
If you can’t make it, you get a refund providing the start of the program or session is still 3 hours away.
If your cancellation comes after, we improvise and hopefully come up with something you are satisfied with, but there’s no money back.
4. We wait for the other’s consent
Saying YES to working together can only exist as long as we are both free to say No too.
If I feel I have more to offer you, AND think you are looking forward to continuing our work, I will do a proposal to you, which I trust you will accept or decline based on your own wisdom and truth.
And if you want to work with me again, you ask me for another dance.
And we’re both not just okay with the other saying No:
We recognize it as the foundation of any healthy relationship.
5. I take your money, not your name or your stories
Our time together is sacred, and it is private. Correspondence from (not to) clients and newly applying clients will be deleted as soon as it has had its purpose.
I don’t make notes during our calls or conversations, other than notes of links/information that I want to send you afterwards because it came up during our session.
I work with a headphone, so your voice cannot be heard by anyone else than me, and I give my calls in a private room without any other people present.
I will not discuss our work with other professionals (not seeking supervision) but this also means that if I feel I have reached my limit, I will tell you.
I will not use your stories in my blogs, nor tell anyone you are my client, and will set the Zoom (or Skype, if you prefer) restrictions as tight as possible, to keep us safe.
The exceptions to our privacy agreement are if I believe people (including yourself) or animals are in danger of getting hurt;
Or if you personally (and legally) wave your right for privacy, in order for me to talk to someone you work with (f.e. a biographer or a manager).
Having said all this, data leaks of any kind can always happen and I am only human in my ability to make mistakes.
So be cautious in what you share with me.
As important as our work together and your privacy is to me, I do not accept any other responsibility than to show up at the by us appointed times and I accept no other liability.
Catacombe 